AT TIMES WE MAY BE OUT OF THE ITEM YOU ARE REQUESTING. WE PROMISE TO CHASE THESE ITEMS UP IN THE SHORTEST POSSIBLE TIME SO THEY CAN PROMPTLY BE DISPATCHED.

FROM TIME TO TIME OUR SUPPLIERS RUN OUT OF CERTAIN ITEMS. IN THESE CASES WE WILL ENSURE YOU ARE AWARE OF ANY ALTERNATIVES AND WE WILL ADVISE AN ESTIMATED AVAILABILITY DATE ON THE REQUESTED ITEM.

Please ensure your contact details (including your email address and phone number) are correct. This will ensure that you receive a prompt response. We can not always correct a fault in an email address, as it is not always obvious.

Orders and emails are printed off every weekday morning. If you place an order on Saturday or Sunday, your order will not be attended to until Monday morning.

All orders will be confirmed via an automated email. All online orders incur a small postage amount of $8.00 regardless of the item or quantity, unless you are overseas, whereby you will receive an email confirming prices.

Orders with direct deposit paymet method will receive our bank details via email once items have been confirmed in stock. The order confirmation email will not contain bank details.  Do not deposit funds into our account until you receive an email confirming your order including our bank details.

We strive to offer 100% satisfaction. In order to achieve this we request all the information supplied is as accurate as possible. We require the brand, model, capacity and year of your motorcycle(s) along with any modifications.

We offer 100% satisfaction or a refund on most items subject to the following:
- Goods must be in brand new condition and cannot be used or fitted.
- All packaging must not be damaged or destroyed.
- All brackets and fittings must be returned with the goods.
- Occassionally a product you request to be specially ordered in specifically for you may not be returnable. We will make the purchaser fully aware of any such item, prior to the purchase.
- In the event of receiving the incorrect item, we will exchange or refund the price of the goods and any freight to or from our premises. However, if the purchaser would like to exchange an item, we will only exchange to the value of the item itself, not the postage costs.

In the event of an item being “faulty” or “not fit for the purpose”, please advise by phone or email info@mcas.com.au and we will ensure the quickest solution possible.

All orders will be confirmed before shipping.

All items must be paid for (and confirmed) before shipping or sent cash-on-delivery via Australia Post.

PAYMENT METHODS

DIRECT DEPOSIT
An order can be paid for at any ANZ branch around the country. If this is the prefered option we will email a deposit slip to take to the nearest ANZ branch. We can only accept cash, money order or eftpos with this method. Sorry no credit cards. We cannot confirm the funds until the next working day. Goods will be sent via Australia Post as a registered parcel.

BANK TRANSFER
Can be either a transfer from your bank or via “internet banking”. We will provide a reference number. We cannot confirm the funds until the next working day. Goods will be sent via Australia Post as a registered parcel.

CHEQUE/ MONEY ORDER
Once the order is confirmed and finalised, we will advise a total amount which can be paid for using this method.

PERSONAL CHEQUE
If using this method we will need to wait for clearance from the bank, up to 7 days. Goods will be sent via Australia Post as a registered parcel.

BANK CHEQUE
We will send the goods immediately upon receipt of the cheque.
Goods will be sent via Australia Post as a registered parcel.

MONEY ORDER
Goods can be sent on receipt of the money order. Goods will be sent via Australia Post as a registered parcel unless otherwise requested.

INTERNATIONAL ORDERS
All international orders must be paid for by “WIRE TRANSFER” before sending.
We will confirm method of freight required and advise freight amounts. All bank fees for wire transfer must be paid by the purchaser. We will provide all bank details with confirmation of the order. All goods must be paid for in Australian Dollars. Goods cannot be shipped until funds are confirmed to be in our account. An order number will be used as reference.

We can send goods overseas GST exempt. Goods must be shipped directly out of the country from our premises. To work out a price without GST, simply multiply the current retail price in A$ by 0.909 eg a price of A$49.95 including GST is equal to A$45.41 excluding GST. (49.95 multiplied by 0.909 = 45.41).

We value your comments. Please feel free to email your comments to info@mcas.com.au