We must be notified in advance for all returns. We cannot accept any returns without prior notification. Please email firstname.lastname@example.org or phone 07 3380 5245 to arrange a return.
If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, however, goods must be in the original packaging, unused, and sent at your shipping cost. We will happily exchange it. We will not accept returns on "Special Order" items.
All returns/exchanges must be accompanied with replacement form goods that were shipped with.
If you have changed your mind you may be eligible for an exchange within a reasonable period of time from replacement (in most cases a reasonable period of time is deemed to be 30 days) provided that the item is:
Exchanges for the same item in a different size will not incur any additional charges. However, if the new item is a different product (including a different colour) and there is a price difference, you will need to pay the difference.
If you have changed your mind, you are not eligible for an exchange for:
Return/Exchange of faulty products
If you believe an item is not of acceptable quality (for example, it is faulty), then you may have right to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However, the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service).
Where you believe an item is not of acceptable quality, it may necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange, or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through abnormal use, Motorcycle Holdings is not required to provide a refund, exchange, or repair.
Please keep your receipt as we will require satisfactory proof that you purchased the item from us before providing a remedy under Australian Consumer Law.